Our Process

End-to-End Technology Lifecycle Management

A proprietary, enterprise-grade process delivered with small-business precision—and trusted for high-value, high-volume programs.

Every product is hand-picked and selectively sourced through authorized channels to ensure authenticity and consistency from the start.
Direct access to leading manufacturers and certified distributors—Apple, Samsung, Dell, Lenovo, Epson, Canon, Logitech, CyberPower, Brother, and more—across both mobile and broader tech categories.
From factory-sealed new units to top-tier like-new pre-owned hardware, our sourcing ensures premium quality before devices ever enter our processing workflow.

All inbound products enter a controlled receiving zone where units are scanned, registered, and assigned to a secure chain-of-custody workflow.
Serials, IMEIs, and packaging integrity are verified on arrival to confirm authenticity, condition, and alignment with purchase order specifications.
Products move into authenticated storage only after initial inspection, documentation, and compliance checks to ensure accuracy from the very first step.

New Sealed: Factory-sealed, unopened, and never activated. Includes original packaging, all accessories, and full manufacturer warranty.
Open Box: New device in original packaging with the seal broken. No signs of use. Complete diagnostics + cosmetic grading performed. Meets 100% OEM functional standards.
New HSO (Handset Only): Brand-new, never activated device sold without full retail packaging. Warranty intact and meets all OEM functional requirements.
CPO (Certified Pre-Owned): Carrier-certified pre-owned units in like-new condition. Fully functional, premium cosmetic standard.
Grade A+: No visible wear. Pre-owned but indistinguishable from new. Fully functional with OEM parts.
Grade A: Very light cosmetic wear. No cracks, no body damage. Minor hairline scuffs visible only under direct lighting. Fully functional with OEM parts.
Grade B: Moderate cosmetic wear such as light surface scuffs or minimal scratches. No cracks. Fully functional with OEM parts.
Grade C: Heavy cosmetic wear including deep scratches or significant surface wear. No cracks. Fully functional with verified OEM parts.

New Sealed: Factory-sealed, unopened units in original OEM packaging with all manufacturer seals intact. Includes full accessory kit and manufacturer warranty.
New Open Box: New hardware with original packaging opened for inspection, demo, or verification. No signs of use. Includes full accessories and carries OEM warranty per manufacturer terms. Completed environmental and data security compliance checks; covered by in-house extended warranty.
Used – Like New: Professionally inspected, cleaned, and tested equipment showing little to no signs of use. Fully verified for performance and reliability. Passed environmental and data security compliance screening. Includes in-house extended warranty.
Used: Previously deployed systems that show light cosmetic wear but are fully tested, cleaned, and guaranteed for functional performance. Verified for operational quality, environmental compliance, and secure data procedures. Includes in-house extended warranty.

Each order begins with a controlled pick process where the exact unit is selected and its IMEI or serial number is scanned, documented, and assigned to the customer—ensuring full traceability for every device and IT asset.
Before packing, the unit undergoes a complete order-match verification, confirming model, specifications, grade, accessories, and functional certification so the product delivered matches the customer’s requirements with 100% accuracy.
Once verified, the item is secured using protective, retail-grade packing and routed through scan-to-pack and weight-validation checks, ensuring error-free fulfillment, tamper-proof handling, and reliable delivery across all customer types.

Our customer relationship begins—not ends—at the point of sale, with a partner-first approach designed to support every user long after their product arrives.
24/7 U.S.-based support is always available by phone, text, or email, connecting customers directly to in-house specialists and product experts for any issue or question.
Every purchase is protected by a hassle-free 90-day money-back guarantee with free return shipping, plus a full 365-day in-house warranty backed by our CTIA Level 3 certified technicians.

providing 30-day returns and 90-day extended repair service for complete peace of mind