A Complete, Controlled, Seamless Service Model
Our lifecycle approach ensures every product—new or pre-owned—is processed, validated, and recovered through a secure, traceable, environmentally responsible system built for partners who demand consistency and trust.
Complete Lifecycle Processing & Sustainable Recovery
- All intake, diagnostics, grading, and verification are performed entirely in-house within our R2v3 and CTIA Level II certified facilities—ensuring secure handling, strict compliance, and complete operational control.
- Each device undergoes comprehensive functional testing, IMEI/MEID/serial authentication, OEM component verification, complete diagnostics, cosmetic grading, and NIST 800-88 Rev.1 data sanitization.
- Non-viable units are processed through certified recovery workflows that include component harvesting, parts verification, precious metal recovery, and downstream material recycling aligned to global environmental and safety standards.
- Every step maintains full chain-of-custody documentation and downstream traceability, ensuring partners receive complete visibility, data security assurance, and environmental compliance throughout the entire lifecycle.
Multi-Channel Marketplace Strategy & Compliance
- Comprehensive multi-channel marketplace management across Amazon, Best Buy, Target, and other leading platforms, ensuring consistent, high-quality representation across every retail environment.
- Full in-house oversight of B2C and B2B marketplace operations—including listing accuracy, policy compliance, account health, and optimized performance for Renewed and Renewed Premium programs.
- Human-driven pricing strategies that maintain market stability, prevent race-to-the-bottom erosion, and protect upstream distributor and downstream channel value.
- Strategic distribution that expands customer reach while preserving brand integrity—delivering controlled, compliant, and scalable results across all sales channels.
Precision Logistics for Retail & Enterprise Networks
- High-volume logistics capacity—with 500+ B2C shipments per day and capacity to process 18,000+ units weekly supported by multi-carrier optimization across UPS, FedEx, and LTL freight partners, all supported by real-time inventory visibility.
Warranty, RMA & Technical Support
- With in-house customer support working alongside our repair technicians, customers receive unified assistance from the moment an issue is reported through complete warranty fulfillment.
- Every claim follows a structured, verification-driven workflow that provides clear documentation, transparent status updates, and reliable resolution for both B2C and B2B partners.
- All warranty and RMA work is handled entirely in-house by CTIA Level II and Level III certified technicians—ensuring accurate diagnostics, consistent repair quality, and fast turnaround times.
- We deliver comprehensive technical support, including live troubleshooting, device diagnostics, and expert guidance backed by OEM-grade tools and testing standards.
Transparent Grading, Trusted Quality
Brand New
Factory-sealed and never activated. Includes original packaging, all accessories, and full manufacturer warranty.
New Open Box
New device in original packaging with the seal broken. No signs of use. Complete diagnostics & cosmetic grading performed. Meets 100% OEM functional standards.
Certified Pre-Owned
Carrier-certified pre-owned units in pristine condition. Fully functional, premium cosmetic standard.
Like New
Devices are like new with minimal or no signs of use. Each unit is professionally inspected.
Moderate Wear
Devices have moderate scratches or visible wear, but remain a great option for value buyers.
Heavy Wear
Devices show heavy cosmetic wear such as scratches or marks. Fully functional and thoroughly tested.
Very Heavy Wear, Fully Functional or Basic Functional Devices
Devices have very heavy cosmetic damage and signs of extensive use. Recommended for bulk buyers or budget-sensitive customers.